THE DISCRY INDEX · CRM

crm APIs, ranked for agents

The 21 crm APIs in the Index, tiered by band. Rank is within the category; scores decompose into Discovery and Comprehension on every row.

18
APIs scored
56
Average score
43 · 62
Avg Discovery · Comprehension

Clear

75+Readable with minor friction4 APIs · median discovery 66 · comprehension 83
01Attio84 · 818202Zendesk34 · 997903Kustomer61 · 867804Close71 · 8077

Legible

60+Usable, with real gaps3 APIs · median discovery 61 · comprehension 73
05HubSpot61 · 736906Copper61 · 716807Front37 · 7665

Murky

40+Agents misread these docs often6 APIs · median discovery 34 · comprehension 64
08incwo47 · 655909Pipedrive50 · 635910Intercom37 · 645611Freshworks32 · 655512Keap26 · 655313ActiveCampaign21 · 6149

Opaque

0+Effectively unreadable to agents5 APIs · median discovery 32 · comprehension 33
14Gorgias42 · 323515Salesforce40 · 323516Clay32 · 333217Capsule CRM21 · 332918Insightly16 · 3328

Off the ladder

not scorable from public docs — reason published per API3
CrossbeamInvisible to agents

Docs render as JavaScript shells; nothing agent-readable.

log line

docs-unreachable: docs host(s) [developers.crossbeam.com] yielded 0 agent-readable tokens (< 15000); 5 shell page(s) detected; F6 fallback tried 10 URL(s) without finding a readable docs surface

Microsoft Dynamics 365Invisible to agents

Docs host returned nothing agent-readable.

log line

docs-unreachable: docs host(s) [dynamics365.com, www.microsoft.com] yielded 0 agent-readable tokens (< 15000); 0 shell page(s) detected; F6 fallback tried 12 URL(s) without finding a readable docs surface

Zoho CRMInvisible to agents

Docs host returned nothing agent-readable.

log line

docs-unreachable: docs host(s) [zohocrm.com, www.zohocrm.com] yielded 0 agent-readable tokens (< 15000); 0 shell page(s) detected; F6 fallback tried 12 URL(s) without finding a readable docs surface